Descartes Systems Group has announced that Cardinal Global Logistics (Cardinal), the world’s largest employee-owned logistics business, has scaled its Customs Bureau using the Descartes e-Customs™ solution. Through digitisation enabled by Descartes e-Customs, Cardinal has grown from manually processing 1,000 customer entries per month three years ago to managing 15,000 monthly entries today.
“Managing customs declarations is increasingly complex and manually handling thousands of entries monthly is time-consuming and prone to error. We needed a robust system that would enable us to provide an enhanced customer experience, automate repetitive processes, and improve analytics, reporting and audits for clients,” said Karl Heron, Head of Bureau Services at Cardinal Global Logistics.
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“This process was fast-tracked at the start of the pandemic because we needed a cloud-based system that enabled remote working. Descartes e-Customs has allowed us to scale our operations and improve our customer experience.”
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Descartes e-Customs is a secure, web-based solution that helps filers submit data to HMRC and other government agencies through a concise, easy-to-use interface. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that companies operate. The solution includes multiple options to support the needs of both small and large operations. Traders can manage inbound and outbound declarations from within one advanced solution.
“It has been a pleasure and privilege for Descartes to enable transformational growth for Cardinal’s Customs Bureau,” said Peio Ribas, Senior Vice President Sales EMENAR at Descartes. “One of the most robust solutions in the field of regulatory compliance, Descartes e-Customs helps organisations boost productivity, streamline customs workflows, and improve the accuracy of customs filing processes.”
