Cross-stakeholder organisation Cargo iQ has certified MAB Kargo after a successful audit for providing quality air freight services to and from its global published network.

MAB Kargo reported 95 percent of its shipments in June this year to Cargo iQ in its the first audit and certification for Malaysia, ever since they joined the air cargo community in 2018.

Cargo iQ helps members create a robust quality management framework – part of which is a methodology to plan, control, and measure the movement of shipments in various steps along the way.

After successfully implementing the first-steps in their quality roadmap, members may undergo a rigorous audit and progress to receive the title of Certified Cargo iQ member.

This process aims to see members maintaining high quality through working with Cargo iQ to maintain a monitored road map along the air cargo journey.

“We are extremely excited to join the distinguished list of Cargo iQ certified carriers. The certification stands as a testament of our unwavering commitment to provide seamless critical milestone tracking capabilities of our customers’ shipments throughout our cargo and airline network,” said Mr. Zulkefly Ujang, Head of Operations, MAB Kargo.

“The improved visibility on our service deliveries via CIQ dashboards enables proactive tactical measures to be taken to continuously maintain service consistency for our customers while driving higher performance standards from our handling partners.”

Cargo iQ certification is valid for three years and the criteria include clear objectives, corrective action, continuous improvement, as well as providing shipment planning, visibility and reporting, and aligning to the Master Operating Plan.

“The Cargo iQ certification provides documented proof that a member has put quality at the forefront of their planning and strategy, through building a robust quality management framework that follows our principles,” said Laura Rodriguez, Manager Implementation and Quality Assurance for Cargo iQ.

“We are always very pleased to see members go through the audit process successfully, and even more so when it is their first ever Cargo iQ certification – it is rewarding for all the people that have been part of that process and a recognition of their hard work.”