American Airlines Cargo has appointed Lisa Oxentine as managing director, global and key accounts – cargo sales.

The mother of two, who is also a board member on the Southern Methodist University Athletic Forum, takes over from Roger Samways following his promotion to vice president of cargo sales.

Oxentine joined American Airlines in 1987 as a frontline customer service agent and has worked in a number of departments including passenger service and operations, premium services, sales support operations, corporate products and passenger global sales, and most recently leading the customer recovery team in the customer experience department managing 47 system-wide managers.

Samways says: “Her experience working with and for customers will prove to be a highly valuable asset to Cargo Sales. This is an important role, and we know she has what it takes to lead our Global and Key Accounts team, while building and growing lasting relationships with our customers.”